Refund policy

Last updated: August 18, 2026

We want you to be satisfied with your purchase from GT-Speed. Please review the following return, refund, and cancellation terms before placing an order or requesting a return.

1. 30-Day Return Window

Eligible products may be returned within 30 days from the date of delivery.

To qualify for a return, the item must be:

  • Unused and uninstalled
  • Unmodified and undamaged
  • In resalable condition
  • Returned with the original packaging
  • Returned with all accessories, hardware, components, and other items originally included

Products that have been installed, painted, drilled, cut, modified, damaged, or otherwise altered are generally not eligible for return unless GT-Speed confirms that the product was defective or incorrect.

2. How to Start a Return

To request a return, contact GT-Speed at info@gt-speed.com within 30 days of delivery.

Please include your order number and reason for the return. Do not ship a return back to GT-Speed until you have received return instructions.

3. Return Shipping

For non-defective returns, including returns due to customer preference, ordering the wrong product, or choosing an incompatible product, the customer is responsible for return shipping costs.

Customers may be required to arrange and pay for return shipping according to the return instructions provided by GT-Speed.

If GT-Speed confirms that we shipped the wrong product or that the product was defective upon arrival, GT-Speed will provide an appropriate return solution and will cover reasonable return shipping when applicable.

Original shipping charges, if any, are generally non-refundable unless the return resulted from an error by GT-Speed or applicable law requires otherwise.

4. Restocking Fees

A 20% restocking fee applies to eligible non-defective returns.

If a returned product is missing accessories, hardware, packaging components, manuals, or other items originally included with the product, a 30% restocking fee may apply.

Returns that are incomplete, damaged, installed, painted, drilled, cut, modified, or otherwise not in resalable condition may be refused.

Restocking fees do not apply when GT-Speed confirms that the wrong product was shipped or the product was defective upon arrival.

5. Incorrect or Defective Products

If you receive the wrong product or believe your item has a manufacturing defect, please contact us before installing, modifying, painting, drilling, cutting, or otherwise altering the product.

We may request photographs, vehicle information, packaging photographs, or other information reasonably necessary to confirm the issue.

Once the issue has been verified, GT-Speed will provide an appropriate resolution, which may include replacement, exchange, return, or refund.

6. Damaged Shipments

If your item arrives damaged during shipping, please contact us as soon as possible, preferably within 48 hours of delivery.

Please keep the product, shipping box, internal packaging, and all packing materials until GT-Speed confirms they are no longer needed.

We may request:

  • Photos of the outside shipping box from multiple angles
  • Photos showing visible damage to the shipping box
  • A clear photo of the shipping label
  • Photos of the internal packaging materials
  • Photos of the complete product from multiple angles
  • Close-up photos of each damaged area

Please do not install, modify, paint, drill, cut, or discard a damaged product or its packaging before contacting us.

For additional information regarding damaged or lost shipments, please review our Shipping Policy.

7. Refunds

Once your return is received, inspected, and approved, GT-Speed will process your refund within 2 business day. 

Your bank, credit card company, or payment provider may require additional time for the refund to appear in your account.

8. Exchanges

If you would like to exchange an eligible product, please contact GT-Speed.

Depending on product availability and the circumstances of the return, we may arrange an exchange or ask you to return the original item and place a new order.

Any applicable price difference, return shipping cost, additional shipping charge, or restocking fee will be communicated before the exchange is finalized.

9. Non-Returnable Items

The following items may not be eligible for return:

  • Installed or used products
  • Products that have been painted, drilled, cut, modified, or altered
  • Products damaged after delivery due to improper handling or installation
  • Special-order or custom products identified as non-returnable before purchase
  • Clearance or final-sale products clearly identified as final sale before purchase

Nothing in this section limits any consumer rights that cannot legally be excluded.

10. Order Cancellations

Orders may be canceled within 1 hour after the order is placed, provided the order has not already been fulfilled or shipped.

To request a cancellation, please contact GT-Speed as soon as possible at info@gt-speed.com.

Cancellation requests submitted after the 1-hour cancellation period are not guaranteed.

If the order has already been fulfilled or shipped, the order cannot be canceled and the applicable return terms will apply after delivery.

If an eligible cancellation is approved, the refund will be issued to the original payment method. Your bank or payment provider may require additional time to post the refund.

11. Return Inspection

All returned products are inspected after arrival.

If a product is returned in a condition different from how it was originally shipped, including missing accessories, missing hardware, installation marks, damage, modification, or incomplete packaging, the return may be subject to a higher restocking fee or may be refused.